Privacy Policy

1. Who We Are

This Privacy Policy explains how CHATEAU SOBOR S.R.L., IDNO 1021600046088, with its registered office at MD-2043, 8/3 Doctor Tudor Strișca Street, Apt. 83, Chișinău Municipality, Republic of Moldova, acting as a personal data controller, processes the data of visitors to soborfamilyresort.md, customers, and individuals requesting information or services provided by Sobor Family Resort.Sobor Family Resort location: Stăuceni, Chișinău Municipality.

For questions regarding the processing of personal data, you may contact us at:
E-mail: contact@soborfamilyresort.md
Telephone: +373 62 122 122

2. What Data We Process

Depending on the service requested and the way you interact with us, we may process the following categories of data:

  • first and last name;
  • telephone number;
  • e-mail address;
  • information necessary to request or confirm a reservation;
  • arrival and departure dates and number of guests, in the case of accommodation services;
  • event date, type of event, approximate number of guests, and other information provided for the preparation of an offer;
  • information submitted through contact or callback request forms;
  • comments and messages submitted by you;
  • information required for invoicing and compliance with legal obligations, where applicable;
  • your preferences regarding commercial communications;
  • technical information about your use of the website, such as IP address, device and browser type, pages visited, and information associated with cookies, under the conditions described in the Cookie Policy.

Through the website’s public forms, we do not request full bank card details, medical data, or identity document information, except where certain information is subsequently required to provide a service or comply with a legal obligation.

Please do not enter personal data in free-text fields or comments that is not necessary for your request.

3. Purposes and Legal Bases for Processing

We process personal data, as applicable, for the following purposes:

a) to respond to requests submitted through the website, by telephone, e-mail, or other communication channels and to take the necessary steps prior to entering into a contract;

b) to check availability and confirm reservations for accommodation, restaurant services, or other services;

c) to prepare offers and organize events, including weddings, banquets, corporate events, and other events requested by customers;

d) to provide contracted services and manage our relationship with customers;

e) to process payments, issue necessary documents, and comply with legal, tax, and accounting obligations;

f) to manage requests, complaints, and potential disputes and to protect the rights and legitimate interests of the controller;

g) to ensure the operation and security of the website and prevent fraud, incidents, and misuse, based on our legitimate interests;

h) to send offers, news, information about events, or other commercial communications only where the necessary consent has been obtained;

i) to use analytics cookies, advertising cookies, or other non-essential technologies only in accordance with the user’s choice expressed through the cookie management mechanism.

Where processing is based on consent, consent may be withdrawn at any time without affecting the lawfulness of processing carried out before its withdrawal.

4. Mandatory Nature of Data

Fields marked as mandatory in website forms are required to process your request, check availability, prepare an offer, or provide the requested service.

If you do not provide this information, we may be unable to process your request or provide the service.

Optional fields may be left blank.

Providing data for commercial communications is optional and is not a condition for making a reservation or using Sobor Family Resort services.

5. Who We May Share Data With

Personal data may be accessed, to the extent necessary for the performance of their duties, by authorized employees and collaborators of CHATEAU SOBOR S.R.L.

We may also use service providers that assist us with:

  • website hosting and administration;
  • website forms and e-mail communications;
  • reservation and customer relationship management;
  • CRM services;
  • analytics and statistics;
  • online advertising;
  • payment processing, where applicable;
  • IT and security services;
  • other services necessary for the operation of Sobor Family Resort.

These providers receive only the data necessary to provide the relevant services and are required to process it in accordance with applicable contractual terms and legal requirements.

The specific list of providers and digital services will be updated according to the actual configuration of the website and the systems used by CHATEAU SOBOR S.R.L.

6. International Data Transfers

Some of the service providers we use may process or store personal data outside the Republic of Moldova.

In such cases, CHATEAU SOBOR S.R.L. verifies the applicable legal basis for the transfer and, where necessary, applies appropriate contractual, technical, and organizational measures to protect the data.

Additional information regarding relevant providers and international data transfers may be requested at contact@soborfamilyresort.md.

7. How Long We Retain Data

Personal data is retained only for as long as necessary for the purpose for which it was collected and to comply with applicable legal obligations.

As a general rule:

  • requests that do not result in a contract or reservation — for up to 12 months after the request has been resolved;
  • data relating to reservations, services, and contracted events — for the period necessary to perform the contractual relationship, while documents subject to tax and accounting obligations are retained in accordance with applicable statutory retention periods;
  • data used for commercial communications — until consent is withdrawn or until the purpose for which the data was collected is no longer applicable;
  • cookie preference data — for the periods specified in the Cookie Policy.

After the applicable retention period expires, data is deleted, anonymized, or retained further only where there is a legal obligation or another legitimate basis for doing so.

8. Cookies and Similar Technologies

The website uses cookies and similar technologies.

Cookies that are strictly necessary for the operation of the website may be used without enabling optional features.

Analytics cookies, advertising cookies, and other non-essential technologies are used according to the choice expressed by the user through the cookie management mechanism.

On their first visit, users may accept non-essential cookies, reject them, or configure their preferences.

Preferences may subsequently be changed using the “Cookie Settings” option available on the website.

Detailed information about the cookies used, their providers, purposes, and retention periods is available in the Cookie Policy.

9. Commercial Communications

We may send information about Sobor Family Resort offers, services, events, and news by e-mail, SMS, or other channels only where permitted by law and, where required, on the basis of separately expressed consent.

Subscription to commercial communications is voluntary.

Consent may be withdrawn at any time using the unsubscribe mechanism provided in the communication or by sending a request to contact@soborfamilyresort.md.

Withdrawal of consent for marketing communications does not affect existing reservations or the provision of other requested services.

10. Your Rights

Subject to applicable law, you may request:

  • access to your personal data;
  • correction of inaccurate or incomplete data;
  • deletion of data where the legal requirements are met;
  • restriction of processing;
  • data portability, where applicable;
  • objection to certain types of processing;
  • withdrawal of consent where processing is based on consent.

To exercise your rights, you may send a request to contact@soborfamilyresort.md.

Requests will be handled within the period prescribed by applicable law. Where necessary to protect personal data, we may request additional information to verify the identity of the person making the request.

11. Complaints

If you believe that your personal data is being processed in breach of applicable law, please contact us at contact@soborfamilyresort.md so that we can review and address your request.

You also have the right to lodge a complaint with the competent personal data protection authority in the Republic of Moldova in accordance with the procedure provided by law.

12. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.

Depending on the system and identified risks, these measures may include access controls, secure authentication, user rights management, system updates, backups, IT security measures, staff training, and incident management procedures.

13. Children’s Data

The Sobor Family Resort website and marketing services are not intended to deliberately collect personal data directly from children.

Reservations and contracts for services must be made by persons with the necessary legal capacity.

Where information relating to minors is required to provide accommodation or other services, such information will be processed only to the extent necessary to provide the service and comply with applicable legal obligations.

14. Links and External Services

The website may contain links to services or platforms operated by third parties.

When you leave the Sobor Family Resort website and access an external service, the processing of data by that provider is governed by its own terms and privacy policies.

15. Updates to This Policy

This Policy may be updated when the services provided, the systems and providers used, or applicable legal requirements change.

The current version will be published on this page together with the date of the latest update.

Last updated: 13 August 2026.